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Child and Family Support

Melanie Pointon is our Child and Family Support Worker, who can support with a range of issues, including behaviour, routines, anxiety, bereavement and divorce. She is well equipped to signpost other agencies that can support with wellbeing, domestic violence, self-harm and other areas of need. She is registered to supply vouchers for the local food bank and community wardrobe. Please do not hesitate to contact her for support on 07562 111 932. Melanie is also available for a chat in the playground on Monday, Wednesday and Thursday mornings.

Support Services:


Essex Child and Family Wellbeing Service offer a wide range of services for the family: support for a child’s behaviour; routines; fussy eating; sleep issues etc. Their number is: 0300 247 0014. You can also access them on their Facebook page:


Domestic violence: 0330 333 7 444


Mental Health support: Go the NHS website for details of organisations and support groups that can offer expert advice and support: Chelmsford Foodbank:


Peabody – Essex Outreach Support: Essex Outreach Support offers a short-term support service to people living within the Essex area who are experiencing a range of problems that are impacting their health, financial and housing wellbeing.

Free School Meal Vouchers

Advice for managing home learning - a national service


The 'Starline' helpline is designed to help parents and carers create regular routines and study habits, offering practical steps to take and access to resources, such as support with a specific topic or advice on how to structure the day, deal with difficult behaviour or manage the learning of several children. 

StarLine is open six days a week and covers all areas of the curriculum across all phases of education.

The number to call is 0330 313 9162 (calls charged at local rate).