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Help and Support

Summer Activities in Chelmsford

Where To Get Help - Useful Local Services

Bereavement Resources/Information- including some advice specific to Covid-19

Free School Meal Vouchers Parent/Carer FAQs

Essex Welfare Service Weekly Bulletin 6

Essex Welfare Service Bulletin 5

Essex Welfare Service Weekly Bulletin 4

Advice for managing home learning - a national service


The 'Starline' helpline is designed to help parents and carers create regular routines and study habits, offering practical steps to take and access to resources, such as support with a specific topic or advice on how to structure the day, deal with difficult behaviour or manage the learning of several children. 
StarLine is open six days a week and covers all areas of the curriculum across all phases of education.

The number to call is 0330 313 9162 (calls charged at local rate).

Educational Psychologist - Parent Helpline

Essex Welfare Service Weekly Bulletin 3

Variations of the following message have been doing the social media rounds and just in case you are struggling with the education of your child while you are away from school it is worth repeating here: 

“You might be inclined to create a minute by minute schedule for your children.  You have high hopes of hours of learning, including online activities, science experiments, and book reports.  You’ll limit technology until everything is done!  But here’s the thing...

Our children are just as scared as we are right now.  Our children not only can hear everything that is going on around them, but they feel our constant tension and anxiety.  They have never experienced anything like this before. Although the idea of being off of school sounds ‘awesome’, they are probably picturing a fun time like summer break, not the reality of being trapped at home and not seeing their friends.

Over the coming weeks, you will see an increase in behaviour issues with your children. Whether it’s anxiety, or anger, or protest that they can’t do things normally - it will happen.  You’ll see more meltdowns, tantrums, and oppositional behaviour in the coming weeks.  This is normal and expected under these circumstances.

What kids need right now is to feel comforted and loved.  To feel like it’s all going to be ok.  And that might mean that you tear up your perfect schedule and love on your children a bit more.  Play outside and go on walks.  Bake, and paint pictures.  Play board games and watch movies.  Do a science experiment together or find virtual field trips of the zoo.  Start a book and read together as a family.  Snuggle under warm blankets and do nothing.

Don’t worry about them regressing in school. Every single child is in this boat and they all will be ok.  When we are back in the classroom, we will all course correct and meet them where they are.  Teachers are experts at this!  Don’t pick fights with your children because they don’t want to do maths.  Don’t scream at your children for not following the schedule.  Don’t mandate 2 hours of learning time if they are resisting it.

If I can leave you with one thing, it’s this: at the end of all of this, your children's mental health will be more important than their academic skills.  And how they felt during this time will stay with them long after the memory of what they did during those 4 weeks is long gone.  So keep that in mind, every single day.”